A DID (Direct Inward Dialing) Number or a Virtual Number/DDI is a local telephone number in a selected country or city. The calls are connected to Bournshell's Session Borderless Control Gateway, and to your Hosted PBX, SIP Trunk or to a PSTN (Plain Old Telephone System) device anywhere in the world.
Features
EmpoweringAgileBusinessOperations with AdvancedCommunicationSolutions
Our communication solutions embody rapid service delivery, seamless multi-channel support, cost efficiency, complete portability, enhanced accessibility, and scalable infrastructure. These features ensure agile, responsive operations that adapt effortlessly to your business needs, fostering growth and enhancing customer satisfaction.
Quick Service Delivery
Multi Channels
Cost Benefits
Complete Portability
Increased Accessibility
Higher Scalability
Malaysia DID numbers are availablewith this prefixes
03, 04, 05, 06, 07, 08, 09
How Does a DIDNumberWork?
The key difference between traditional phone systems and virtual phone systems lies in the hardware. Virtual systems leverage existing phones, eliminating the need for businesses to buy, install, or manage costly phone equipment. With just a reliable DID (Direct Inward Dialing) number provider and a main DID number, businesses can assign unique extensions to each employee.
When a customer calls your business using the DID number, an Interactive Voice Response (IVR) system handles the call. The IVR then routes the call to the appropriate employee or department based on the caller’s selection.
A DID number allows a customer to dial from one location, but the call can be forwarded to an employee or department anywhere in the world. This flexibility makes communication more accessible and cost-effective.
How DIDNumbersCan BenefitYour Business
DID numbers are a valuable asset for businesses aiming to grow efficiently and affordably. Particularly, international DID numbers can significantly enhance your operations. They enable you to offer customer service or helplines that allow clients to reach your business without incurring additional charges. This makes it easier to provide support and build a global presence while keeping communication costs low.
Cost Efficiency
DID numbers lower communication costs for both customers and businesses. They allow companies to keep international communication affordable, benefiting from reduced rates for connecting with global branches and associates.
Global Reach
Small businesses can leverage DID numbers to establish a global presence cost-effectively. This approach helps them expand their market reach without the high expenses of international expansion.
Local Presence
With DID numbers, companies can project a local presence in various regions. This means they can create the appearance of having a local office without the need for physical relocation or opening new branches.
Versatile Call Forwarding
DID numbers offer flexible call forwarding options, enabling calls to be directed to landlines, voicemail, or mobile apps. This flexibility ensures efficient and convenient communication management.
