Unified communications is a real-time convergence of different forms of communication. Voice conversation, recording, instant messages and many more
So what is Unified Communications or UC for short?
Unified communications isn’t really a brand-new concept. It was the first time that particular employees got their own personal computer. As mobile ownership and continuous internet access have become the new standard, the need for centralized communications has increased considerably.
This means that multiple communications can be handled from a single location, and can include smartphones, PCs, laptops, office phones, and tablets. It also involves instant messages, phone calls, video calls, and texting, among other means of contact.
The benefits of UC;-
- Cost Savings
- Increase in Productivity
- Improve User Experience
- Better Customer Service
With this, business gains a huge benefit with UC by improving their voice communication with clients, solve problem at an instant, save on traveling as they can do video conferencing, right at home.
And how is UC being implemented in a business?
VoIP (Voice Over Internet Protocol), provides endless of positivity from SIPPALS Hosted PBX, to SIPPALS Call Center. SIPPALS Softphones is able to provide voice calls between extension for free and many more features to assist personnel to boost their productivity.
This allows major company to step back, look at a bigger picture and make managing fun and exciting again.